Solution
01.
Call Center Software Solutions Built for Indian Businesses
Tam Infosoft delivers complete call center software solutions through Sampark, our in-house voice platform. From predictive outbound dialing to inbound ACD and IVR, CRM integration, voice broadcasting and work-from-home deployments, every module runs on one system — so your agents, data and reporting stay connected.
Our solutions are deployed across BPOs, banks, insurance firms, collection agencies and enterprise support teams in Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Pune and Kolkata. Each setup is configured to your seat count, campaign type and compliance requirements.
Every deployment is configured to your seat count and campaign type, whether you need a 10-seat telecalling setup or a multi-location contact centre. Businesses across India choose our call center software solutions because everything runs on one platform instead of stitched-together tools.
Not sure where to start? Book a free demo, or read about our company and technology partners.
02.
CRM software
Tam infosoft CRM keeps lead and customer records synced with every call your team makes. Agents see full contact history and past dispositions before they pick up, and outcomes are logged automatically — no manual entry between calls.
Customisable fields, workflow triggers and screen popups on incoming calls mean your sales and support teams work from one record instead of switching between systems.
03.
Inbound
Our inbound call center solution handles high query volumes with ACD queueing, IVR self-service and CRM lookups on every incoming call. Callers reach the right agent or department without repeating themselves, and unresolved issues carry forward with full context.
Tam Infosoft Voice integrates with ticketing systems, so support teams manage calls, emails and tickets from a single interface instead of switching between tools.
04.
Voice Broadcasting
Voice broadcasting and AOD (Automatic Voice Blaster) deliver recorded messages to large contact lists — payment reminders, appointment alerts, policy renewals and campaign outreach — without occupying agent time.
Combined with IVR, recipients can respond through keypad input and route themselves to a live agent when needed. Campaigns run within DLT and TRAI norms.
05.
Automation
Tam Infosoft automates the repetitive parts of a calling operation: lead assignment, callback scheduling, campaign pacing, disposition-based follow-ups and multi-channel outreach across calls, SMS and email.
Your agents spend time on conversations instead of admin work, and supervisors get consistent process execution across every campaign.
06.
WFH Solution
Run your call centre with agents working from home, from branch offices, or both. Our cloud deployment gives remote agents the same dialer, CRM and reporting they would have on-site, with supervisor monitoring, call barging and recording intact.
Agents need a laptop and an internet connection. No on-premise hardware, no VPN complexity.
07.
OMNI-Channel
Bring calls, email, SMS and social messages into one agent interface. Every interaction attaches to the same customer record, so a caller who emailed yesterday does not have to explain the issue again today.
Supervisors get unified reporting across channels instead of separate dashboards for each one.
08.
Service
Our team handles installation and ongoing support for all our call center software solutions — SIP and gateway configuration, CRM integration and troubleshooting, directly with the engineers who set up your system.
09.
Outbound
Tam Infosoft Dialer runs predictive, progressive and preview outbound campaigns with Answer Machine Detection, so agents connect only to live answers and skip busy, unanswered and invalid numbers.
Dialing ratios adjust to your connect rate and agent availability, keeping abandon rates within compliance limits while agent idle time stays low.
10
Integration
Tam Infosoft connects to your existing stack — CRM, ERP, ticketing, e-commerce platforms and internal databases — through APIs and webhooks.
Customer data flows both ways, so agents work from one screen and your systems stay in sync without duplicate entry or multiple logins.
11
Field Sales Automation Software
TAMTrackO extends Tam Infosoft beyond the call centre into field operations. It tracks field executives, sales visits, attendance, expenses and assets on a live map, with route history and reporting for managers.
Used by businesses, enterprises and educational institutions to manage distributed teams, vehicles and facilities.
